Product Highlights

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Ireckonu Middleware

Ireckonu CORE

How Do I achieve a single view of my data? How can I eliminate data silos? How can I utilize insights and APIs to innovate and stay ahead of the curve?

Key Benefits

EBecome powerful on the cloud and on-premise. Unlock your data and implement our middleware-based Core solution to ensure all systems and insights – both structured and unstructured – are connected.

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Product Features

Monitoring
Retrieve and inspect all messages sent through the Framework
Auto-Heal
Request missing or incomplete information between systems
API Portal
Cloud-based API portal with a complete list of JSON endpoints
Dashboard
High-level, multi-property consolidated insights
Res-Store
Centrally consolidate all bookings from multiple sources such as direct, voice, OTA, etc.

IknowU

Do I truly know my guest and anticipate what they want? Do I know Lifetime Value of my customers? Do I know which media channel works best for my brand?

Key Benefits

Be data centric, to become guest centric. IKnowU’s Customer Data Platform (CDP) gives hoteliers the ability to utilize and interpret unique guest insights, immediately enriching each step of the guest journey.

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Product Features

Profiles
Creation of the single guest profile
Identity Management
Enable Single Sign On (SSO) and social logins with Auth0 integration
Match & Merge
Match, Merge and Dedupe multiple guest profiles
RFM+
Create your own loyalty program with client-defined dimensions
Subscription Center
Track all guest opt-ins and opt-outs in real-time
Communication Center (Coms Center)
Confirmation, pre-arrival, in-stay and post stay email or SMS communication
Guest Engagement App
View insights on arriving guests and update preferences on-the-go.

IconnectU

What about my Operations; how do I prevent defects? How can I proactively catch and fix error messages? Can I accurately measure my operational efficency.

Key Benefits

Proactively prevent negative guest experiences and operational failures before they exist. IConnectU combines data feeds from all your systems into a single dashboard, equipped with real-time alerts and proactive monitoring.

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Product Features

On-Prem VM
Safely and securely connecting all on-prem systems
Key Management
Monitor the entire journey of a key card with complete access management
Floorplan Monitoring
Room by room, floor by floor, monitor all systems in-room systems in real-time
Ops Dashboard
Chain-wide operational efficiency overview
Network Monitoring
Monitor internet efficiency

Kiosk & Web Check-in

What if your guest experience doesn’t end upon check-out? Can I enable contactless capabilities with my systems being connected?

Key Benefits

People don’t remember days; your guests remember moments. Keep connected to your guests also once at home. Create a seamless mobile app and guest-facilitated check-in/check-out experience with our software-agnostic kiosk and mobile app solutions.

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Product Features

Kiosk
User-friendly, hardware-friendly kiosk web check-in/out
Web Check-In
Email a link to allow check-in prior to arrival through a frictionless web browser.
Optimized User Experience
Our state-of-the-art, easy-to-use, check-in/out flow, including guest-detail confirmation, optional upgrades, payment submission and room key creation.

Reporting

Who is your most valuable customer? How many VIP guests are checking in today? How can you have a single view of your entire portfolio performance?

Key Benefits

Your analytics become a centralized and easy-to-use hub of both standard and advanced reports, tailored to showcase the metrics that truly matter to your organization. Gain real time visibility across the entire business portfolio performance.

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Product Features

Out of the box Reporting
A detailed overview of all historical and future reservation & profile information
Power Cubes
Centralized hub of all reports, tailored to your preferred reporting tool
Guest Segmentation
Create guest segments with your custom-defined business logic for target marketing campaigns.
Advanced Analytics
Data Science as a Service, creating tailored solutions to make informed, data-driven solutions
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